Lost and Found items
I lost an item on the bus today, how can i recover it ?
If the item was lost today, we invite you to contact a host at the Sète Agglopôle Mobilité commercial agency at +33 4 67 53 01 01.
Lost or found items can be picked up at the SAM commercial agency, Passage du Dauphin - 5bis Quai de la Résistance - 34200 Sète.
I just realized I lost something a few days ago on a bus, where can I recover it ?
We invite you to contact the hostesses at the Sète Agglopôle Mobilité commercial agency at +33 4 67 53 01 01.
Lost or found items can be picked up at the SAM commercial agency, Passage du Dauphin - 5bis Quai de la Résistance - 34200 Sète.
I found an item left behind by a passenger, who should I give it to?
Thank you for handing over the item you found to a driver or for dropping it off at the SAM commercial agency located at Passage du Dauphin - 5bis Quai de la Résistance - 34200 Sète.
I found a subscription card, who should I give it to?
Thank you for handing over the subscription card you found to a driver or for dropping it off at the SAM commercial agency located at Passage du Dauphin - 5bis Quai de la Résistance - 34200 Sète.
Can you provide me with the owner's contact details so I can return the item directly?
We never share our customers' contact information with third parties. Thank you for handing over the subscription card you found to a bus driver or for dropping it off at the SAM commercial agency located at Passage du Dauphin - 5bis Quai de la Résistance - 34200 Sète.
Tickets ans Subscriptions
Do contactless tickets (single ticket, 10-trip ticket, weekly ticket, Thermalis ticket) have an expiration date ?
No, these tickets are valid as long as they have not been used.
My ticket didn’t work when I tried to validate it, although I’ve never used it, what should I do?
Feel free to check your ticket balance by scanning the QR code with your smartphone. Otherwise, please contact a commercial hostess at +33 4 67 53 01 01.
I have unused tickets and would like to request a refund.
Regulations regarding public transport do not provide for the refund of a ticket (single or booklet) that has not been used or has been partially used.
Single tickets and booklet tickets do not have an expiration date, and they are issued without any validity period. They can therefore be used later.
Can i make connections with my ticket ?
Yes, it is possible make connections with your ticket within 1 hour from the first validation on the entire Sète Agglopôle Mobilité network*.
- SAM (Sète Agglopôle Mobilité) - Hérault Transport,
- Hérault-Transport - SAM (Sète Agglopôle Mobilité),
*The Sète Agglopôle Mobilité area includes the municipalities of Sète, Frontignan, Gigean, Balaruc-les-Bains, Balaruc-le-Vieux, Marseillan, Mireval, Vic-la-Gardiole, Poussan, Loupian, Montbazin, Bouzigues, Mèze, Villeveyrac.
Where can i buy my transport ticket ?
You can purchase your transport ticket:
- At the Sète Agglopôle Mobilité commercial agency
- On board the bus from the driver or by card validation (only for the single ticket)
- On our online-shop
- On the Sète Agglopôle Mobilité mobile app
- At the sales points listed on the homepage of our website under the "Sales Points" section
